Shipping Policy — SEVAUX

At SEVAUX, we keep things simple—just like our skincare.

Processing Time

All orders are processed within 1–3 business days.
You’ll receive a confirmation email with tracking once your order ships.

Shipping Times

• Standard Shipping (U.S.): 3–7 business days
• Delivery times may vary depending on your location and carrier delays.

Shipping Rates

Shipping rates are calculated at checkout unless otherwise stated.

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Warm Weather Notice

Because our products are made with natural ingredients (no stabilizers or synthetic fillers), they may soften or melt during transit—especially in warmer climates.

If your balm arrives softened or melted:

• Place it in the refrigerator for 20–30 minutes
• It will re-solidify and return to normal use

Please note:
SEVAUX is not liable for products that melt during shipping. This is a natural characteristic of tallow-based skincare and does not affect product quality or effectiveness.

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Incorrect Addresses

Please double-check your shipping address at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses.

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Lost or Stolen Packages

Once your package has been marked as delivered, SEVAUX is not responsible for lost or stolen items. If you experience an issue, we recommend contacting the shipping carrier directly.

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Questions

If you have any questions about your order, feel free to reach out:
sayefhusain0@gmail.com

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SEVAUX
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